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lonely at the top...(it doesn't have to be)

Jun 30, 2020

Do you have days when you feel like you live on a deserted island within your own company?

As a business owner, it’s you and only you to handle the day-to-day issues and questions.  

You are responsible for everything from the customer experience to employee management – which can feel completely overwhelming.

You have to dance that fine boss/friend line.

It’s awkward critiquing your employees, especially if you feel like you have a close relationship with them. 

It’s frustrating when you want to get your work done, but you are constantly being interrupted with questions - and you don’t want your team to think you don’t care.

Being the boss means you don’t have anyone to turn to shares your fears, your wins, your insecurities.

You are constantly questioning whether you are making the right decision, what you should or shouldn’t say, what should or shouldn’t do.

It would be nice to have someone to lean on. ...

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Afraid to lead?

Jun 23, 2020

are you afraid to lead your team?  

Before you answer...here's a reminder of some of the items on your job description…  

  • Delegate duties you have always done to someone else
  • Trust your team with the health of your business
  • Set expectations
  • Hold your team accountable to these expectations
  • Hire the right people
  • Fire the wrong people
  • Learn how to communicate clearly to your team
  • Establish systems/processes for your team to execute  

Ok, now answer my question.  

Are you thinking, “Oh hell yes! I have no problem doing any of these things.”?

OR  

Did you suddenly feel like you were at the leadership buffet, picking and choosing what you put on your plate, “I’ll take a little expectation setting but hold the accountability…”  

OR  

Maybe you were thinking, “Are you kidding me? I have to do these things. WTF?”  

If you weren’t a ‘hell yes’, why?  

Are you...

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How to have a difficult conversation

Jun 16, 2020

"I don't want to hurt her feelings."

My client just spent 10 minutes venting to me about one of her employees who continues to mess up at work. 

Her error has impacted their customer service and resulted in the rest of the team picking up her slack.

When I asked her why she hadn't addressed her behavior, she told me she didn't want to hurt the employee's feelings.

Fascinating.

She isn't alone. 

This is a common response.

My clients hate having tough conversations.  They don't know what to say.  They are afraid the employee may react emotionally.

They will avoid them at all costs.

I hate to be the one to break it to you.  Avoiding these types of conversations will cost you more than just feeling uncomfortable. 

Avoiding difficult conversations with your employees will cost you the growth of your business.

If you need a team to help you grow your business, you are going to have to have difficult conversations.

It's inevitable.

Sorry.

I get...

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It's time to talk about hard things.

Jun 09, 2020
 

Racism.

It's all over the news. It's in our neighborhoods. It's in our homes.

It's not new.

But it's been there all along.  Many of us have been oblivious.

I've been oblivious.

I didn't think I was racist.  Yet I am. 

I've said I don't see color – as if that was all the proof anyone needed.

I had no idea how ignorant a statement that was…until now. 

And now that I know better, I will do better (Thank you, Maya Angelou!)

As a leader, I've led very diverse teams. I've always been curious about other cultures. I'd ask questions. I wanted to understand.  

But my questions were not deep enough.

I didn't know.

But now I do.

The past couple of weeks have brought to light so many thoughts about the world, myself, people of color.  Thoughts I didn't know existed within me.

There were protests and riots right outside my door.

I wanted to help.

I wanted to hide.

I cannot unsee the things I saw in myself.

It's time.

...

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there is no 'right' way

Jun 02, 2020

As leaders, we are often challenged with knowing 'the' right way to handle a situation.

These past few months...days...may find you struggling even more than usual.

Such heaviness in the world.

The advice I give leaders (and myself) is to be authentically YOU in everything you do.

This will look different for each person, for each event, for each day. And that is okay.

There is no right way.

My advice is to check in with yourself first. How are you feeling? What is going on for you? Get clear in your head. Feel all the feels.

This doesn't mean tuck away everything going on in that beautiful brain of yours and getting on with business as usual.

It means to acknowledge your truth.

And then check in with your team. Give them space to be human. To feel. To react. To process.

Then figure out how to move forward with work today. And then the next day. And then the next.

Compassion and kindness - for your team - for you.

 

 

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Here's a fun fact

May 26, 2020

Your employees should cost you nothing. Zero. Zilch. Nada.

They should make you money.

Your team exists to execute your business model and generate revenue.

Your team doesn't exist to suck up all your time with questions, with drama, with training.

Feeling doubtful?

I understand. You're not alone.

When you've never been taught how to set up systems and processes for your business and lead a team, it feels impossible.

So many of my clients hired their team to fix a problem.

That only makes things worse.

Here's the thing.

Before you hire a team, you need to have your systems and processes dialed in.

I know, I know. That sounds so boring - and it is at first. 

BUT then it is incredible because your business starts to run like a well-oiled machine.

You no longer have to worry about 'Sally' ever leaving because she is the only one who knows how to do that thing.

Your business is no longer people dependent.  

Once you have your systems and...

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the Boss card

May 19, 2020

Here's your PSA for the day: You're the boss.

My first team were fifteen Jersey girls who were older than me, had way more tenure, and worked remotely in the field.  My office was in the "Ivory Tower" (our corporate office).

Not my dream job. 

I had no training (big shocker), and I had some big goals.

I was clueless.

As a hardcore people-pleaser, I thought I'll get in there and be their friend.  Get them to like me.  Once they like me, it'll be rainbows and sunshine.

Not so much.

Each of them had their way of doing things, and they had been doing it this way for a long time. They had no interest in changing.

"It ain't' broke, so why fix it."

Except it was 'broke.'

Something was going to have to change, but I was struggling with what to do next.

Then my knight in shining armor, in the form of my HR Manager, arrived.

She talked me off the ledge and gave me permission to be the boss.

"You need to use the boss card."

<puke>

"They are doing their own thing...

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have you met my friend insecurity?

May 12, 2020

I was swimming in insecurity yesterday, like it was my job.

I was talking to a girlfriend about how horrible I am at all.the.things (such a drama queen).

"You?  You always seem so confident." 

My response (in my head), of course, was, "Girl, you're cray, cray! Can't you see all the crazy floating around in my head?"

My real response was, "Hmm, that's interesting."

The truth is sometimes I am like, "Bring it world.  I got you." And other times I am like, "I'm just gonna crawl into this hole and hide. I'm not feelin' it today."

Ah! The joy of being human.

So why all the insecurity, you ask?

I am building a business, and it is uncomfortable. 

This month, I decided to join a Mastermind my coach was offering because I know there is power in taking this journey with entrepreneurs on the same path as me. 

And it has been amazing, but it is also highlighting areas of growth for me. 

The journey of entrepreneurship has been fascinating. It's challenging so...

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do you remember that JetBlue flight attendant who..

May 05, 2020

...quit his job by grabbing two beers, deploying the plane’s evacuation slide and sliding down it?

He had enough. He wasn’t going to take it anymore.

Be honest, did you secretly cheer for him or maybe even envy him a little bit?

Have you ever had a moment where you wish you could grab some beers and slide away?

Especially now that you are leading a team?

I am sure you thought hiring a team was going to make your job easier, but it only made it more challenging.

Here’s the thing, leading a team doesn’t have to be hard.

No, seriously. It doesn’t. Let me explain.

Leadership is a learned skillset. It isn’t something some people are born with, and others aren’t.

When you started your business, it was hard work, but you only had to worry about yourself. You learned what you needed to do to ensure your business would be successful. And it was, but you still wanted to grow. The next obvious step was to start to hire a team…to make things...

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still struggle with time management?

Apr 28, 2020

"I have no time to get anything done."

Be honest with me, Jen.  How often have you said this?

I know I have. (more times than I want to admit)

If you are anything like me, maybe you bought all the latest and greatest planners because that was the key to having more time (and who doesn't love a good planner?!? amiright?).  

Maybe you watched an infomercial about the last time management system you'll ever need to buy, and you knew this was the answer.

OR maybe you got old school and gave yourself a stern talking to about how you spend your time.

Been there done that.

It wasn't until I realized that it wasn't my time that needed to be managed, that it was ME who needed to be managed, that everything changed.

I did a Facebook live on this topic a couple of months ago, and it was received with rave reviews.  

I thought I'd share it with you because if I have a sneaking suspicion, many of you are still struggling with how to get all the things done....

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