How to have a difficult conversation

Jun 16, 2020

"I don't want to hurt her feelings."

My client just spent 10 minutes venting to me about one of her employees who continues to mess up at work. 

Her error has impacted their customer service and resulted in the rest of the team picking up her slack.

When I asked her why she hadn't addressed her behavior, she told me she didn't want to hurt the employee's feelings.

Fascinating.

She isn't alone. 

This is a common response.

My clients hate having tough conversations.  They don't know what to say.  They are afraid the employee may react emotionally.

They will avoid them at all costs.

I hate to be the one to break it to you.  Avoiding these types of conversations will cost you more than just feeling uncomfortable. 

Avoiding difficult conversations with your employees will cost you the growth of your business.

If you need a team to help you grow your business, you are going to have to have difficult conversations.

It's inevitable.

Sorry.

I get it.  These conversations are a drag, but they are essential.

Your effectiveness as a leader is directly related to how well you communicate with your team.

Having the skill and the courage to have difficult conversations will ensure your team is performing at its highest level. 

It also builds trust.

Your team will trust that you will do what you say you will do.

Your team will trust that you have their back if someone isn't holding up their end of the job.

YOU will trust YOURSELF because you know that you've got your own back and are willing to do hard things to ensure your business's success.

Make sense?

If you need help in this area, I got you.

I created a free training that teaches you the exact process you should follow when having a difficult conversation with one of your employees.

In less than 30 minutes, you will have a framework to lean on when faced with the inevitable.

You can master this skill.

It requires practice.

You can find this training at www.jenmadden/free-resources

Grab a cup of coffee, a notepad, and get to it!

You got this!

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